Discounted items, Recycle, Accessories, Intimates, Beauty and Home products are final sale and cannot be cancelled, returned or exchanged (unless deemed faulty by the Penny Sage team). This applies to both international and domestic orders.

Full-priced items purchased online may be returned for a store credit, exchange or refund, provided they are returned within 7 working days of delivery and meet our returns criteria.

Full-priced items purchased in-store may be returned for a store credit or exchange, provided they are returned within 14 working days of purchase and meet our returns criteria. Items purchased in-store are not eligible for a refund.

Sale items are final sale and are not eligible for refunds or store credit. Size exchanges may be offered subject to availability. Please choose your purchase carefully.

Full-priced items purchased via Afterpay may be returned for a store credit or exchange, provided they are returned within 7 working days of delivery for online purchases, or 14 working days of purchase for in-store purchases, and meet our returns criteria. Items purchased via Afterpay are not eligible for a refund.

All items must be returned to Penny Sage in unworn, unlaundered, original condition with original tags and packaging. Penny Sage reserves the right to refuse a return or exchange if the merchandise in question does not meet these requirements.

Please email hello@pennysage.com within 48 hours of receiving your item to request return authorisation. Please quote your order number and the item or items that you wish to return or exchange.

A confirmation email will be sent to you including our return address details and instructions for returning your item. We require that all merchandise must be returned within 14 business days from the date we send you a return authorisation email. All returns must be sent to Penny Sage with a tracking number and signature upon delivery option.

Once we receive the return, you will be issued one of the following: a full refund (less shipping), a partial refund, an online store credit, or an exchange, depending on the applicable returns policy.

Please note, the responsibility of the item remains with the purchaser until the item is received by our team. Penny Sage does not accept responsibility for packages that are not dispatched by the Penny Sage team.

The purchaser is responsible for any return shipping costs, including local duties and taxes applicable to international orders. We do not refund any postal charges incurred for an exchanged product. We do not refund initial postage charges for returned items unless the goods are deemed faulty.

If you feel you have received a faulty product, we kindly ask you to return the item to us for assessment, following the returns process outlined above. We will endeavour to repair or replace the item in the first instance. Failing this, we will issue you with an exchange, online store credit or refund for the original amount on your order invoice.

No returns or exchanges will be accepted outside of the Penny Sage Store at third-party stockists of Penny Sage merchandise.

Penny Sage will not repair, exchange or refund items that have been damaged due to general wear and tear.

If you have any questions regarding your order or our returns policy, please contact us at hello@pennysage.com.