Returns & Exchanges
It is important to us that you love your Penny Sage purchase. If you have any questions regarding your order, please contact us via email@example.com.
Refunds and exchanges are accepted on all full price merchandise only.
All sale items are final sale so all sale orders cannot be cancelled, returned or exchanged (unless deemed faulty). This applies to both international and domestic orders. All sale items are marked with sale in the description and or sold at a discounted price. Please be sure of your size when selecting from these items. Contact us via firstname.lastname@example.org if you have any sizing queries.
All items must be returned to Penny Sage in unworn, unlaundered, original condition with original tags and packaging. Penny Sage reserves the right to refuse a return or exchange if the merchandise in question does not meet the above requirements.
To make a return or exchange —
1. Please email email@example.com withi
2. A confirmation email will be sent to you including our return address details and instructions for returning your item. We require that all merchandise must be returned within 10 business days from the date we send your return confirmation email. All returns must be sent via a trusted delivery service that has tracking capabilities and requires a signature upon delivery.
3. Once we receive the item, you will be issued one of the following: a full refund, a partial refund, an online store credit, or an exchange.
Responsibility of the item remains with the purchaser until the item is received by the Penny Sage returns team. Penny Sage does not accept responsibility for packages that are not shipped by our dispatch team.
The purchaser is responsible for any return shipping costs; including local duties & taxes applicable to international orders. We do not refund any postal charges incurred for an exchanged product.
We do not refund initial postage charges for returned items unless the goods are deemed faulty.
If you feel you have received a faulty product, we kindly ask you to return the item to us for assessment, following the returns process outlined above. We will endeavour to repair or replace the item in the first instance. Failing this, we will issue you with an exchange, online store credit or refund for the original amount on your order invoice.
No returns or exchanges will be accepted at any retail outlets.
Please note: Penny Sage will not repair/exchange/refund items that have been damaged due to general wear and tear.