Pre-order & Made to Order
To secure pre-order and made to order items the full payment - including shipping - is required at checkout. Items will be shipped within the expected delivery dates provided. Customers will be notified when their order is ready and has been dispatched, a link to track the item will be provided.
Customers will be notified if delivery dates change. If the item does not arrive within the expected delivery dates provided, an online store credit or full refund may be requested.
Should the customer wish to cancel a pre-order within the expected delivery dates, a 5% handling fee will be applied. All other terms for returns and exchanges apply.
Made to order items are final sale and cannot be cancelled, returned or exchanged. Payment in full including the price of shipping (depending on location) is required to begin production for a made to order garment. An additional 30% is added to the RRP in NZD for all made to order items.